Shipping & Returns

Shipping

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Please note that Canadian shipments may be subject to customs, duties, and taxes. Please contact a Canada Border Services Agency for additional information about customs, duties, and taxes.

Warranties

Our Warranties are as follows:

The materials and workmanship are guaranteed to be free from defects at the time of manufacture. The warranty does not cover normal wear, weather soiling, or stains from environmental pollution. The product must be properly secured, maintained, and utilized for the purpose for which it was intended.

If there is a defect, Liquid Audio Sounds will repair or replace (at its discretion) the product FREE of CHARGE provided the customer prepays freight to and from our factory.

Liquid Audio Sounds will reimburse freight on merchandise returned within 30 days that was shipped to you in error or defective upon arrival.

All warranties are in lieu of all other warranties, expressed or implied.

Returns and Exchanges

Your complete satisfaction is our top priority at Liquid Audio Sounds. If for some reason you are not satisfied with your purchase, please contact us to inform us of your problem.

We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. A Return Merchandise Authorization (RMA) Number will be issued so that you may return your product.

All special orders and custom products are non-refundable (except for warranty issues). If for some reason there is a problem with the quality of your special order, every effort will be made to modify your product to suit your needs.

Liquid Audio Sounds cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.

All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.